💬Support Portal
Overview
The Support portal, located in the Admin section, lets you open and track support tickets with the Arnica team.
Access the Support portal
Sign in to Arnica.
In the left navigation, expand Admin.
Click Support.
If support is not configured for your organization, contact your Customer Success Manager or email [email protected] to enable it.
Open an effective ticket
To help the Arnica team resolve your issue faster, include as much relevant context as possible when opening a ticket:
Screenshots of the error, unexpected behavior, or the affected screen.
Links to the specific repository, finding, policy, or page in Arnica where the issue occurs.
Files or logs that help reproduce the problem (for example, scan output, configuration files, or browser console logs).
A clear description of what you expected to happen and what actually happened.
Replies from Arnica
When the Arnica team responds to your ticket:
The reply appears in the ticket details inside the Support portal, where you can read it and continue the conversation.
An email notification is sent to the ticket owner so you don't need to keep the portal open to stay informed.
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