> For the complete documentation index, see [llms.txt](https://docs.arnica.io/arnica-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.arnica.io/arnica-documentation/platform-operations/support-portal.md).

# Support Portal

## Overview

The Support portal, located in the **Admin** section, lets you open and track support tickets with the Arnica team.

## Access the Support portal

1. Sign in to Arnica.
2. In the left navigation, expand **Admin**.
3. Click **Support**.

{% hint style="info" %}
If support is not configured for your organization, contact your Customer Success Manager or email <support@arnica.io> to enable it.
{% endhint %}

## Open an effective ticket

To help the Arnica team resolve your issue faster, include as much relevant context as possible when opening a ticket:

* **Screenshots** of the error, unexpected behavior, or the affected screen.
* **Links** to the specific repository, finding, policy, or page in Arnica where the issue occurs.
* **Files or logs** that help reproduce the problem (for example, scan output, configuration files, or browser console logs).
* A clear description of what you expected to happen and what actually happened.

## Replies from Arnica

When the Arnica team responds to your ticket:

* The reply appears in the ticket details inside the Support portal, where you can read it and continue the conversation.
* An email notification is sent to the ticket owner so you don't need to keep the portal open to stay informed.

## Related

* [Users & Roles](/arnica-documentation/platform-operations/security/users-and-roles.md)
* [Joining an Existing Org](/arnica-documentation/platform-operations/joining-an-existing-org.md)