💬Support Portal

Overview

The Support portal, located in the Admin section, lets you open and track support tickets with the Arnica team.

Access the Support portal

1. Sign in to Arnica.

2. In the left navigation, expand Admin.

3. Click Support.

If support is not configured for your organization, contact your Customer Success Manager or email [e-mail] to enable it.

Open an effective ticket

Including as much relevant context as possible when opening a ticket helps us get to a resolution faster:

• Screenshots of the error, unexpected behavior, or the affected screen.

• Links to the specific repository, finding, policy, or page in Arnica where the behavior occurs.

• Files or logs that help reproduce the problem (for example, scan output, configuration files, or browser console logs).

• A clear description of what you expected to happen and what actually happened.

Replies from Arnica

When the Arnica team responds to your ticket:

• The reply appears in the ticket details inside the Support portal, where you can read it and continue the conversation.

• An email notification is sent to the ticket owner so you don't need to keep the portal open to stay informed.

Related

• Users & Roles

• Joining an Existing Org