# Support Portal

## Overview

The Support portal, located in the **Admin** section, lets you open and track support tickets with the Arnica team.

## Access the Support portal

1. Sign in to Arnica.
2. In the left navigation, expand **Admin**.
3. Click **Support**.

{% hint style="info" %}
If support is not configured for your organization, contact your Customer Success Manager or email <support@arnica.io> to enable it.
{% endhint %}

## Open an effective ticket

To help the Arnica team resolve your issue faster, include as much relevant context as possible when opening a ticket:

* **Screenshots** of the error, unexpected behavior, or the affected screen.
* **Links** to the specific repository, finding, policy, or page in Arnica where the issue occurs.
* **Files or logs** that help reproduce the problem (for example, scan output, configuration files, or browser console logs).
* A clear description of what you expected to happen and what actually happened.

## Replies from Arnica

When the Arnica team responds to your ticket:

* The reply appears in the ticket details inside the Support portal, where you can read it and continue the conversation.
* An email notification is sent to the ticket owner so you don't need to keep the portal open to stay informed.

## Related

* [Users & Roles](/arnica-documentation/platform-operations/users-and-roles.md)
* [Joining an Existing Org](/arnica-documentation/platform-operations/joining-an-existing-org.md)


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# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.arnica.io/arnica-documentation/platform-operations/support-portal.md?ask=<question>
```

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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.