🐛Jira

Connect Arnica to your Jira Cloud workspace. Once connected, you can use Jira as the issue tracker for Manual Issue Creation and Automated Issue Creation.

Integration Steps

Create a dedicated service account

Arnica authenticates via OAuth2 using a dedicated application user. Using a shared service account ensures the integration keeps working if the original user leaves.

The service account will appear as the reporter on every Jira issue Arnica creates. Name it clearly, e.g. arnica-jira-service-account.

1. Create a dedicated email address (e.g. [email protected]). Use a shared inbox or alias so access is not tied to a specific person.

2. Go to admin.atlassian.com - your organization - Directory - Users and invite the email.

3. Complete the Atlassian account setup from the invitation email.

4. In Jira, add the service account to every relevant project with at minimum: Browse Projects, Create Issues, Edit Issues, Transition Issues.

If connecting multiple workspaces, ensure the service account has equivalent access in each one.

Jira-side permissions are the primary requirement for issue creation. The Arnica user configuring the integration should have at least Admin permissions in Arnica.

Integrate Jira with Arnica

1. Sign in to Jira as the service account - not your personal account.

2. In Arnica, navigate to Admin - Integrations, locate Jira and click Connect.

Locate Jira on the Integrations page and click Connect

1. You will be redirected to Atlassian's OAuth authorization page. Review the requested permissions and click Accept.

Authorize Arnica to connect to your Jira workspace

1. If the integration was successful, the workspace will appear under the Existing Integrations section in Arnica.

Jira connected and listed under Existing Integrations

Repeat for each additional Jira workspace.

Remove a Jira Integration

1. Navigate to Admin - Integrations.

2. Find the Jira workspace you want to remove.

3. Click the trash icon next to the workspace.

4. Confirm the removal.

Disconnecting stops future issue creation but does not delete existing Jira issues created by Arnica.